Refund policy

Last updated: 20 September 2026.

1. Withdrawal: 14 days to change your mind

If you purchase as a consumer in the European Union, you may withdraw from the purchase without giving a reason within 14 calendar days after you, or a person you have designated other than the carrier, receive the last item in the order. You may also notify us of withdrawal before receiving the order. Pre-orders and the Founders Edition do not remove this right.

Request cancellation or return of my order

You may also notify us through an unequivocal statement to info@pyrenaik.com or in writing to Pyrenaik OÜ, Lõõtsa tn 5, Kesklinna linnaosa, 11415 Tallinn, Estonia. Provide your name, order number and purchase email. Sending the notice before the deadline is sufficient; you do not need us to approve your right.

2. How to return the product

After notifying us of withdrawal, return the items without undue delay and no later than 14 days afterwards. Use this logistics address:

GoGoSend OÜ / 3PLogistiikka Tallinn
Liivalao 11
11216 Tallinn
Estonia

Include the order number to identify the shipment and keep proof of postage. Pack the product so it is protected in transit; using the original packaging, if you have it, helps but is not a requirement for exercising your right.

If you change your mind, you bear the direct cost of return. We do not charge a withdrawal penalty or restocking fee. If there is a lack of conformity or an error attributable to us, we cover the necessary return costs.

3. Refunds

We will refund payments received, including applicable standard delivery costs, without undue delay and within 14 days of receiving your notice. Supplements for a more expensive delivery method chosen voluntarily are not refunded. For partial returns, the treatment of shipping costs depends on the delivery cost applicable to the items kept.

We may withhold the refund until we receive the goods or proof of their return, whichever comes first, unless we have offered to collect them. We will use the same payment method unless expressly agreed otherwise at no additional cost to you.

You may examine the product to establish its nature, characteristics and functioning. You are only liable for diminished value caused by handling beyond what is necessary for that examination.

4. Defective product or incorrect shipment

Write to info@pyrenaik.com with the order number and a description. If possible, attach photographs to help our assessment. We will explain how to proceed and cover the necessary costs where there is a lack of conformity or an error on our part. This is not a change-of-mind return.

The statutory conformity guarantee applies: at least two years in the EU, or a longer period required by mandatory rules applicable to your purchase. You may request free repair or replacement and, where appropriate, a price reduction or termination of the contract. Normal wear or damage from misuse does not in itself constitute a lack of conformity; this does not limit your statutory rights.

5. Cancelling a pre-order

You may request cancellation before delivery. If the order is already in transit, we can explain how to return it. Pre-order status does not make the payment non-refundable.

6. Model withdrawal notice

You may copy and send the following text. Its use is optional:

To Pyrenaik OÜ, info@pyrenaik.com, Lõõtsa tn 5, Kesklinna linnaosa, 11415 Tallinn, Estonia:

I hereby give notice that I withdraw from my contract of sale for the following goods: [items].
Order number: [number].
Ordered on: [date]. Received on: [date, if applicable].
Consumer’s name: [name].
Consumer’s address: [address].
Email for confirmation: [email].
Date: [date].
Signature: [only if submitted on paper].

7. Complaints

Contact info@pyrenaik.com. This policy does not limit the mandatory rights applicable to consumers.